Service Philosophy

Pre-sales Services:

1. Our company will provide a detailed test report including product parameters, composition, hardness distribution, impact toughness, drop test results and other details.

2. Our company will give immediate reply for the letter and calls of customers, and in case of unavailable immediate reply, we will give a reply within 24 hours.

3. If customers need some types of products urgently, and our company does not have the products in stock, we will arrange and put into production within 24 hours.

4. If customers need on-site services, our company will send personnel to the service site within 24 hours.

In-sales Services:

1. Commitment of in-time delivery: our company will deliver the product in strict accordance with the delivery date confirmed in the contract. If the delivery is delayed, the customers will be paid 0.5% of the payment every day (except for force majeure).

2. Commitment of product use direction: we will understand customers’ grinding machines, ores and other working conditions, to help customers determine the loading and grinding ratio, the filling volume and other related work.

After-sales Services:

1. Product quality tracking: according to the provisions of our after-sales services, our company will regularly track product usage, i.e. provide quality track services for domestic customers by letter or phone every three months, and provide quality track services on the site annually.

2. Product return services: product returns due to quality problems has never occurred in our company. In case of products failing to meet the quality standards stipulated in the contract, our company will provide a replacement according to customer requirements and bear all the costs incurred.

3. If the breakage rate of steel balls is higher than 1% committed by our company, the exceeding part will be compensated by us and bear all the costs incurred.